Refund & Cancellation Policy

Effective date: 11 October 2026

AEE GROUP aims to handle payment and subscription issues fairly. Refund eligibility is assessed case by case, subject to applicable law and any mandatory consumer rights.

When to contact us

Contact us if you were charged more than once, payment succeeded but a licence was not delivered, the wrong plan was purchased, or a material technical issue prevents the software from working as described.

How to request a refund

Email support@aeegroupno1.com with the order email, plan, purchase date and payment transaction reference. Do not include full card numbers, passwords or payment security codes.

Assessment and processing

We may ask for reasonable information to verify the transaction and understand the issue. If a refund is approved, it will normally be returned through the original payment method where supported. Processing time depends on the payment provider and bank.

Cancellation and subscription expiry

Unless checkout expressly states otherwise, subscriptions do not renew automatically. Cancellation stops a future renewal only where a renewal arrangement exists; it does not automatically mean a refund for a period already paid for. Access may end when the purchased subscription expires.

Legal rights

This policy does not remove any refund, cancellation or other rights that cannot legally be excluded under applicable law. Contact support@aeegroupno1.com for help.

Ensure this policy matches the payment gateway configuration and actual subscription behaviour before launch.